DONALD H. BENOIT

quality

Quality Distribution Inc

www.qualitydistribution.com

3802 Corporex Park Dr

Tampa, FL 33619-1125

(813) 630-5826

QUALITY CARRIERS, INC – Tampa Bay, FL      July1996 – September 2003

Apollo Advisors L.P., a Wall Street investment firm, formed Quality Distribution in 1999 when Chemical Leaman Tank Lines Inc. merged with Montgomery Tank Lines, Inc. Quality Carriers, the largest division of Quality Distribution, is the Largest Tank Truck Carrier in the US with annual sales of $430 M operating at over 120 locations across the country.

 

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Vice President, Operations Support – Quality Carriers, Tampa FL (Sept 1999 – Sept 2003)

Responsible for support processes that support the field operation of the business to include, broker and affiliate settlements, license and permitting, fuel administration and taxes, centralized customer service, central dispatch, new business transition, driver recruiting and centralized billing.  Also served as the operational systems expert interfacing with the MIS department on the development and implementation of numerous system changes, enhancements and implementations.

 

Reporting To:                            Leon Palmer, VP Operations

                                                  Randy Sheeler, Executed VP Operations

 

Accomplishments:

    Transitioned central operations from Exton, PA to Tampa, FL as part of the merger.

    Eliminated all forty plus hours of weekly administrative overtime by developing streamlined process and clear expectations for all employees.

    Successfully implemented the TMW dispatch system at 110 terminals across the country.

    Was the operational expert in developing the TMW dispatch product into a Bulk Transportation friendly dispatch system.

    Re-engineered the fuel tax process to improve accuracy and timeliness.  This process improvement required data definition, vendor selection as well as process definition. A 50% staff reduction was realized when fully implemented.

    Developed and implemented an on-line license and permitting selection process that has enabled a 30% staff reduction in this area.

    Reduced billing cycle time by 2.5 days across the company by developing and providing compliance data along with enhancements to the paperwork handling process.  This process eliminated 95% of the unbilled orders over 30 days.

    Transformed the Broker Settlements Group, processing in excess of $430 M annually, into the most well respected groups in the corporate office.

    Implementation and installation of Qualcomm satellite communications on a fleet of over 2800 power units.

    Negotiated over $1 M in saving on the satellite communications to include hardware cost reductions, extended warrantees and rebates on monthly communication costs.

    Designed and implemented a corporate recruiting group responsible for the hiring of over 500 drivers each year on a budget of less than $1 M.

    Implemented a new a driver mileage pay program in the long haul market.

  • Developed and Implemented Centralized recruiting function hiring 1500 Independent Contractors annually.

Director System Business Unit – Chemical Leaman Tank Lines, Inc, Exton, PA (May 1997 – Sept. 1999)

Broadened accountabilities added on to previous role as Business Manager, System Business Unit to include, the Centralized Customer Service Group, Extended Coverage Department, Service Management Department (Quality Reporting) and the business unit representative in the development an implementation of a new automated operating system.

 

Reporting To:                             Leon Palmer, VP Operations

 

Accomplishments:

    Achieved an 83% loaded ratio in the System Business Unit.

    Served as the operational expert in the development and successful implementation of the CLISA operating system that was fully integrated with Qualcomm Communications, the CoPilot freight optimization model from Transport Dynamics (Princeton Model) and an automated tankwash notification module.

    Defined the data stream and implemented the PTCG cost analysis model to improve profitability of the System Business Unit.

    The Central scheduling group was recognized with the President’s Cup award for promoting and maintaining a high level of performance over a sustained period of time.  The Sales department also recognized this group for their positive impact on increasing utilization and service to the customer base.

Business Manager, System Business Unit– Chemical Leaman Tank Lines, Inc, Exton, PA (June 1996 – May 1997)

Responsible for the day-to-day planning function for the long haul reloadable “system” to include service compliance, lane balancing and business development.  The system Business accounted for $80 MM in gross revenues and ran in 48 contiguous states.

 

Reporting To:                             Leon Palmer, VP Operations

 

Accomplishments:

    Improved and maintained service performance from sub 95% to a minimum 98.5% error free.

    Developed automated pricing models for use by internal and external sales to secure the right business at the right price.

    Implemented transit guidelines across the company that were used in both managing a drivers transit commitments as well as a planning tool in accepting freight from customers.

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Customers Served:                Dow Chemical / Union Carbide

                                                  Air Products

                                                  Exxon

                                                  Rohn & Haas

                                                  Monsanto

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Systems:                                 TMW

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Reason For Departure:          Diminution of Duties

Download a Copy of My Resume

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